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Commendations and Complaints


Commendations about police services can be made:

  • In person at our police headquarters
    4100 Normal Street
    San Diego, CA 92103
  • By telephone at (619) 291-7678 option #2
  • By email at [email protected] (Note: This email address is not monitored 24/7. To report emergencies or other issues please call 911 anytime or (619)-291-7678 during the hours of 7:00 am - 5:00 pm. Thank you.)
  • By mail at:
    San Diego Unified School District Police Department
    4100 Normal Street
    San Diego, CA 92103



A citizen who is dissatisfied with police services or believes they have witnessed or been a victim of police misconduct can file a complaint using one or more of the following methods:

  • By telephone to:
    The San Diego Unified School District Police Department Communications at (619) 291-7678 option #2.
    A supervisor will be dispatched to contact the reporting citizen as soon as possible.
  • In person at our police headquarters:
    4100 Normal Street
    San Diego, CA 92103
  • By telephone, in writing or email to the Chief of Police:
    Donald Braun
    4100 Normal Street
    San Diego, CA 92103
    (619) 291-7678 option #2
    [email protected]
  • By telephone or in writing to the Professional Standards and Internal Affairs Unit:
    4100 Normal Street
    San Diego, CA 92103
    (619) 725-7007
  • By telephone, in person or in writing to:
    The Quality Assurance Office
    4100 Normal Street
    San Diego, CA 92103
    (619) 725-8097
    [email protected]

Answers to Common Questions About our Complaint Process

What if I want to make a complaint?

If you believe a member of the San Diego Unified School District Police Department has committed an act of misconduct, you may ask to speak to a supervisor. The supervisor will discuss the matter with you and may be able to resolve the issue immediately and to your satisfaction. This is referred to as an "inquiry". You may also choose to file a "formal complaint".

Where do I go to make a complaint?

You may contact a supervisor by calling our 24-hour police dispatch phone number at (619) 291-7678 and request to be contacted by a supervisor to file a complaint. You may also go directly to the lobby of our police facility, located at 4100 Normal Street, San Diego, Monday through Friday during business hours.

What happens after I file an inquiry/complaint?

If a supervisor handles your concern as an inquiry, the matter will be discussed with the involved employee. The supervisor will provide the employee with correction, guidance or training as necessary. The supervisor may simply explain your position, so that similar instances may be better handled in the future. Certain types of complaints may only be handled formally (Criminal Conduct).

If you choose to file a formal complaint, it will be forwarded to a supervisor for processing and/or assignment. Once your complaint is assigned you will receive written confirmation within (7) days. You may be contacted by the investigator for a more detailed interview about your complaint.

What is expected of me as a complainant?

You will be expected to cooperate with the investigative process. This means providing the investigator with all supporting information throughout the investigation. This includes returning the Complaint Process Form along with a signed written summary articulating the misconduct, and the names of all witnesses to be interviewed. You may also be required to participate in a recorded interview with the investigator at some point during the investigation. Once these items have been received, you will be contacted by an investigator.

Will I be told when the investigation is completed?

Yes. You will not be notified of the outcome by mail.

What will happen to the involved employee?

California Penal Code 832.7 requires disciplinary matters to be kept confidential, thus you will not be told the type or level of discipline imposed. Also, the San Diego Unified School District prohibits the disclosure of personnel action.